Shipping & Returns

We offer a 30 day money back guarantee on unopened products, no questions asked.

All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. You can request a return authorization via email within the first 30 days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year.

If you require assistance, please contact our Customer Service Department at 310-689-8444. Customer Service hours are from 8:30 AM to 4:00 PM PST, Monday through Friday.

If the lines are busy, please leave us a message and we will promptly return your call. Any calls or messages made during non-business hours will be returned the following working day.

Unopened items
Unopened merchandise may be returned for a full refund less all shipping cost. The merchandise must be in unbroken sealed factory box. Shipping charges are non-refundable. Free Shipping purchases will be charged standard ground shipping fees deducted from the refund. All returns are subject to inspection before any refund is given. Some products will be charged restocking fee.

Opened items
Opened merchandise might be returned for a store credit less a 25% restocking fee. Exceptions may apply.

Customized Items
Any item ordered with customized specifications cannot be returned.

Freight Carrier
Always inspect your shipment BEFORE signing for it.

Returns
The fastest way to request a return authorization number is calling the office within the first 30 days from the date of purchase.

If you require further assistance, please contact our Customer Service Department at (310) 689-8444 Customer Service hours are from 8:30 AM to 4:00 PM PST Monday to Friday.